Refund Policy.
Digital goods are delivered the instant you buy. Here's exactly how refunds work — and what to do if something went wrong.
We want you to get real value from every toolkit. Because our products are digital and delivered instantly, refunds work a little differently than they do for physical goods.
1. Digital toolkits (store purchases)
When you buy a toolkit, your download links are emailed and made available immediately. Because the product is instantly accessible and downloadable, all sales are generally final and non-refundable, except in the situations below.
We will issue a refund or replacement if:
- You didn't receive your files — the download didn't arrive or the email never came. Contact us and we'll deliver the files or refund you.
- The files are defective or unusable — the download is corrupted or materially broken in a way that prevents use.
- You were charged in error — a duplicate or accidental charge.
To request a refund under one of these conditions, contact hello@mekkfinancials.com within 14 days of your purchase and include your order number.
Simply changing your mind, deciding the toolkit isn't a fit after downloading, or failing to review the product description before purchase are not grounds for a refund.
Store purchases are processed by Lemon Squeezy LLC as merchant of record, so refunds (when approved) are issued back through Lemon Squeezy to your original payment method. Processing times depend on your bank or card issuer.
2. Consulting and fractional CFO services
Refund terms for consulting engagements are governed by your individual service agreement. In general, fees for work already performed are non-refundable, and deposits for scheduled work may be non-refundable within a stated notice window. Any refund eligibility will be clearly stated in your agreement.
3. How to request a refund
- Email hello@mekkfinancials.com with your order or invoice number.
- Tell us what happened — we'll review and reply, usually within two business days.
- If approved, we'll process the refund to your original payment method and confirm by email.
4. Chargebacks
If something went wrong, please contact us first — we'll do our best to make it right. Initiating a chargeback without contacting us doesn't speed things up and can delay resolution.
5. Changes to this policy
We may update this Refund Policy. The "Last updated" date above reflects the latest revision. Any change applies to purchases made after the update.
6. Contact
Questions about a refund? Email hello@mekkfinancials.com or write to MEKK Financials, Newark, Delaware.